Last updated: September 14, 2026

We want you to be satisfied with your purchase. If you need to return an item, our process is straightforward.

Return window

You may return eligible items within 30 calendar days of delivery. This is a 30-day hassle-free return window.

Return conditions

To be eligible for a return, the item must be:

  • Unused
  • In its original packaging
  • Free of damage that is not due to a quality defect

If you received a defective or incorrect item, please contact us and we will make it right. Defective items are handled under the same return process but are not subject to the “unused” condition in the same way — we will ask for a photo or description so we can address the issue with our supplier.

How to start a return

  1. Email info@curologylifes.my with your order number and the item you wish to return.
  2. We will confirm your eligibility and provide a prepaid return label by email.
  3. Pack the item securely in its original packaging.
  4. Attach the prepaid label and drop the package with the designated carrier.
  5. Once we receive and inspect the return, we process your refund.

Return shipping cost

Return shipping is free. We provide a prepaid return label for eligible returns. There is no restocking fee and no reshipping fee.

Refund timing

After we receive your returned item, we inspect it and process the refund within 1–2 business days. The refund is issued to your original payment method. Depending on your bank or card issuer, it may take an additional 7–10 business days for the refund to appear on your statement.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order. This is usually faster than waiting for an exchange to be processed.

Return address

Curologylifes
238 Wren Drive
Bloomingdale, IL 60108
United States

Responsibility for return shipping

For customer-remorse returns (you changed your mind, ordered the wrong item, or no longer need the product), we cover the return shipping cost and provide a prepaid label. For defective or incorrect items, we also cover return shipping. In both cases, you are not charged for the return label.